JACKSON, MI (WLNS) – It goes without saying that winters in Michigan are typically cold. However, in comparison to other years, this season has been above average temperatures wise. Despite the milder weather, some homeowners may have been charged more than they expected for their utilities.
Consumers Energy services a large portion of Michigan. During previous billing cycles some customer’s estimates may have been off.
Consumers Energy Spokesperson Terry DeDoes said, “we are finding that some customers have been undercharged while some customers have been overcharged. We want to get that right. Accurate billing is important to us and it’s important to our customers. So we have got to get this straightened out.”
Consumers Energy submitted a 66-page report to the Michigan Public Service Commission. Throughout the report, Consumers Energy made it clear, things need to change to get a more accurate meter read.
Consumers Energy Smart Outreach Coordinator Kathryn Burkholder said, “usually it’s due to dogs in the yard, sometimes people have meters in the basement, their locked porches, for a number of different reasons so once we learned how many different customers were actually affected by that we decided to mitigate that issue.”
Nearly 25,000 Consumers Energy customers had inaccurate estimates due to a variety of reasons. DeDoes believes there is a short-term plan to get things right.
“We’ve got a full court press going on to get those meters that haven’t been read with an actual read within three months to get those actually read by Consumers Energy employees. We’ve got 200 employees dedicated to getting those meters read and we expect to get those 25,000 meters that have been identified all read by April.”