Audit on state run veteran’s affairs agency: “It’s embarrassing; I apologize today to the veteran community.”

LANSING, MI (WLNS) – Less than 24 hours after an audit from the Michigan Office of the Auditor General, revealed serious concerns over a state run veteran’s affairs agency.

The audit measured the performance of the Grand Rapids Home for Veterans.

For almost two years, from October 1, 2013, through August 31, 2015, the audit measured a couple of things, including how complaints were handled and how vets were cared for.

Governor Snyder said the findings are “deeply troubling.”

“There’s no excuse for any problem to exist period,” James Deputy Director of Service Administration said.

Dunn is in charge of the operation and administration of the two state veteran homes in Michigan, as well as the Michigan Veteran’s Trust Fund.

“We are not happy about the results of the audit,” Adjutant General and Director of Military and Veteran Affairs, Major General Gregory Vadnais said. “It’s embarrassing; I apologize today to the veteran community.”

State military officials are working to make things right, after an audit revealed the undeniable truth about how workers at the Grand Rapids homes for veterans, did a disservice to those who served our country.

“It is something that cannot be tolerated,” Dunn said. “Whether the people weren’t trained properly, whether they were doing the things they shouldn’t have been doing, whether they didn’t have the proper processes, all of that needs to be resolved.”

In addition to being understaffed, the audit found, workers failed to properly track, investigate, and respond to alleged abuse and neglect complaints; Non-narcotic prescriptions weren’t controlled properly, and surveillance video showed room and fall alarm checks weren’t done.

“It’s having one antiquated systems,” Major General Vadnais said. “Do you have personnel problems occasionally, as you do in any large organization, and when we find them we deal with them. You gotta have policy, you gotta have process. you gotta have trained, quality people.”>

Governor Rick Snyder made some major changes following that report. The State Director of Veterans Affairs, Jeff Barnes, resigned and James Redford, Snyder’s chief legal counsel will lead the agency.

And while it will take some time to fix the problems, the process has already started.

“The big one is electronic medical records, we’re also getting a narcotic pharmaceutical dispensing machine that keeps track of every single pill that you have, assuring that the property dosages are given, proper records are maintained, we have security systems we put in,” Dunn said.

Major General Vadnais said he’s committed to ensure the veterans have all the resources they need to get the improved quality of care they deserve.

To take a look at the audit for yourself, click here.

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