Audit finds Michigan protective services unit could improve

LANSING, MI (AP) – A new audit says a Michigan Department of Health and Human Services unit that processes complaints of alleged abuse and neglect is effective but could make improvements related to training, documentation and oversight.

The audit of the Protective Services Centralized Intake Unit was released Thursday.

The unit was formed as a result of a 2008 lawsuit settlement involving the state. It is responsible for ensuring consistent evaluation of complaints of alleged abuse and neglect of children or vulnerable adults.

The audit found the unit should improve its screening process to make sure all complaints are addressed and improve documentation of complaints to make sure crucial information is available for deciding next steps.

The audit also suggested setting minimum training requirements for continuing education of supervisors.

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