Still Room For VA Wait Time Improvement In Michigan

ANN ARBOR, MI (WLNS) – Just by stepping into the Ann Arbor VA Healthcare System, you can see the amount of care available.

Anything from the latest technology in cancer care and cardiology to more subtle details like interior design that make the hospital feel more like home.

“We focus on four aspects, high quality care, safe care for veterans, to be good stewards of the tax payer’s dollar, and to listen to veterans and to have the highest level of veterans satisfaction,” said Robert McDivitt, FACHE director, VA Ann Arbor Healthcare System.

The healthcare system relies on clinics throughout the area, located in Jackson, Flint and Toledo to give veterans care closer to home.

In just one instance of that patients can use ‘telemedicine’ to virtually see doctors in Ann Arbor.

“If I have a veteran let’s say in Jackson who has a funny skin bump or lesion and I’m not sure what it is, we can take a high-resolution picture of that and send it to a dermatologist here who gives a recommendation and they can tell someone in Jackson what to do with that or they can say oh I’m worried about that, that person should come here to Ann Arbor,” said Leo Greenstone, MD, associate chief of staff of ambulatory care, VA Ann Arbor Healthcare System.

But it’s the availability of care that is most outstanding.

Among patients, 97 percent are seen within the recommended amount of time at this facility.

Veterans come from all over the Midwest and east coast to access their care and technology.

“We’ve been working to improve access, and although we have good access we don’t want any veteran to have to wait for care, and we do a very good job right now at what we call triage, so identifying veterans who need to be seen, and if they need to be seen today or in the next two weeks or in the next month.”
Part of their mission is to continually improve care. With expansions of clinics and with the healthcare system itself, the VA is working to get that 97 percent up to 100.

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